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I cannot access the internet at all.
1. The APN is not set correctly.
Please check your configuration settings.
2. The device has not connected yet.
Check your service indicator LED’s status. Please wait 1-2 minutes for the MF60 to initialize.
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How can I forward SMS?
Select【Forward】in the menu to access the message editing interface, then select one or more receivers.
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What is the character limit for SMS?
160 characters is the limit. Anythig above will be automatically sent as two messages. Any messages over three pages long will be sent as an MMS.
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How do I send SMS and Email to a group of contacts?
If you want to send SMS or email to a group of contacts, you must set the contacts saved in mobile phone or Gmail account as contacts groups list.
Step1: Create and edit group
Access home screen and press All applications——Contacts——Groups——Create new group or add the relevant contacts to an existing group.
Step 2:Click 【Message】button on the right of the existing group name, choose the contacts that you need to message, check √ in the box, and press【OK】, choose send after editing message.
Or,
Access home screen and press All applications——Messages——【New message】, click the icon of【Receiver】and choose 【Groups】, select contacts, check √ in the box, and press【OK】, choose send after editing message.
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How do I call and save a phone number following an SMS?
You can directly dial or save the phone number that is transmitted by SMS or Email. If you want to dial or save the number, please access the home screen and press All applications——SMS, open the message which includes the phone number, then choose the phone number and choose dial or save as contacts.
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How do reduce the volume on an incoming call and select vibration instead?
Press the volume down key to reduce the volume to the minimum until the mobile phone vibrates and the volume of the ringtone is displayed as zero.
You can also slide the volume icon to a specific level to select silent mode.
Note 1:If you enable the【Pattern lock】function, you would not be able to set mute by sliding the volume icon.
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Can I delete the built-in applications on my phone?
The operator customised, built-in applications of mobile phone cannot be deleted.
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How do I add folders on my mobile phone?
You can add the folders via the following methods:
1. Add folders on the home screen:
Hold the 'Home Screen' icon and select dialog will appear, select folders——New folders. A new folder is then created. Hold the folder icon for a further two secons to rename the folder.
2.Add folder in MicroSD card
Press All applications——Files——Menu key——New folder——Enter the directory name and press OK.
Note 1:You can create new directory on the MicroSD card via a folder, but cannot create new director in the system directory, as the system directory is protected.
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How do I add pages on my mobile phone?
ZTE handsets have five specific pages for customers but you can customise the arrangement of applications on each page. You cannot add a new page.
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How do I change the wallpaper?
Access the Home Screen and press the Menu key——Wallpaper——choose any picture that you like from【Wallpapers】,【Live wallpapers】and【 Gallery】as your wallpaper.
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How do I customise the arrangement of my applications?
Select and hold the 'Home Screen' for a couple of seconds. A list will appear which includes Shortcuts, Widgets, Folders and Wallpapers. Please select the option required and it will be added to your desktop.
You can also drag the icon around the screen and resposition it.
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How can I move or delete the home screen icon?
Hold the icon that you want to move for two seconds, you feel a vibration when the icon is selected. You can then drag the icon to a different part of the screen or to the trash.
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How do I set an MP3 track as a notification ringtone (Message ringtone)?
If you want to set an MP3 file as a notification ringtone, connect your mobile phone to a computer USB port using a Micro USB data cable. Press Menu key——Notice, click【USB is connected】,and 【Open USB storage device】. Access My computer and open the new hardware wizard; create a new folder on the root directory of micro SD card and name the folder 'notifications' in lower case; copy the MP3 that you want to use to the music folder; any music file placed in the notifications folder will be automatically added to the notification (message) ringtones list on the mobile phone. Press Menu key again——Notice, click【Disable USB storage device】.
Please open【Messages】application, press Menu key and open【ringtone selection】. The system will automatically search for the personalised notification (message) ringtone in this folder, choose the music file you would like to use a s ringtone.
Note 1:You cannot use camera, photo gallery or music and other application which needs to use Micro SD card when you setting the notifications.
Note 2:The MP3 file in the notifications folder will not appear in the music player application.
Note 3:We recommend swittching the music file to an MP3 format or wmv format before you save the music in the notification folder.
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How do I use my MP3 functionality as an alarm?
Connect the mobile phone to a USB port with Micro USB data cable. Press Menu key——Notice, click【USB is connected】,and 【Open USB storage device】. Select Access My computer and open the new hardware wizard; Create a new folder on the root directory of the micro SD card and name the folder 'alarm'; Copy the MP3 that you want in the music folder; Any song file or music file placed in the alarms folder will be automatically added to the available alarms list on the mobile phone. Press Menu key again——Notice, click【Disable USB storage device】.
Please refer to the following operation to enable alarm: Applications——Alarm——Ringtone
clock will automatically search for the personalised alarm in this folder. When you create an alarm or calendar project, MP3 file will appear in the available alarm list.
Note 1:You cannot use camera, photo gallery or music and other application which needs to use Micro SD card when you setting the alarm.
Note 2:The MP3 file in alarms folder will not appear in the music player application.
Note 3:We recommend switching the music file to an MP3 format or WMV format before you save the music in the alarms folder.
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How do I set a ringtone for a specific contact?
If you want to set a call ringtone for a specific contact, please access the main menu and press Applications——Contacts——choose the contact ——Menu——Options——Ringtone> 1.choose【incoming call ringtone】,open the ringtone list to choose the ringtone; 2.Select【From file】,open the music directory to choose the music file (That is the music file in music folder).
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How do I set an MP3 files as the incoming ringtone?
1. Access main menu and press Menu key——Settings——Sound——(incoming)ringtone. Select the ringtone from the list that you want to set , then click OK.
2. You can also directly use an MP3 file as a ringtone. If you want to set an MP3 track as a ringtone, please connect your mobile phone to the USB port with the Micro USB data cable. Press Menu key—— click【USB is connected】,and 【Open USB storage device】. Then you can copy the music from a computer to a Micro SD card. Access My computer and open the new hardware wizard; Copy the MP3 that you want to set to the music folder; if you cannot find the music folder create a new folder on the root directory of the micro SD card and name the folder 'music' in lower case. Select the Menu key again——Notice, click【Disable USB storage device】.
Once you have copied the MP3 file to a Micro SD card successfully, access the main menu and press Applications——Music, select the music to be set as incoming call ringtone (mobile phone will start to play music), then press Menu key——More——use as ringtone.
Note 1: Applications is a square icon on the straight lower of main menu, you can open the application selection list .
Note 3:We recommend to switch your file to an MP3 format or wmv format before you place it in the music file.
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Can I answer the call via the headset?
Yes
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What temperature does the smartphone work best in?
-10℃- +50℃
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How can I check the battery usage?
You can check by Settings—>About phone—>Status—>Battery level (Indicate in percent)
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How can I check internal information about my smartphone, including the versions of Android OS, Baseband and Kernel?
Please enter into Setting menu, click About Phone item, and then you can check the relevant information about mobile phone.
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Dose Vivacity support Flash?
No
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Does the Vivacity support MAC OS?
No
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Where can I find the SAR?
There are two ways to check the SAR:
1. If you want to check Specific Absorption Rate (SAR), please check the label on the packaging
2. You canalso find this information in the handset manual
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How do I find the IMEI number?
There are three ways to check the IMEI/MEID number of a mobile phone.
1. Press Settings > About phone> Status report, then IMEI/MEID number and other basic information of mobile phone will appear.
2. Take off the battery cover and battery, then you can check IMEI / MEID number on the label.
3. Dial *#06# to access the manual test system, then you can select IMEI/MEID to check IMEI/MEID number.
Note: IMEI (International Mobile Equipment Identity) is used for identifying the number of GSM mobile phone. MEID (Mobile Equipment Identifier) is used for identifying the number of CDMA handsets.
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How do I format the external MicroSD card?
You can format the MicroSD card with the following operation:
Settings——Storage——Erase SD card
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How do I use the shortcut key?
1.Home shortcut key: You can hold the 'home' key to export the latest used 6~8 applications and set the current program to run in the background.
2.Volume shortcut key: When you hold the 'volume down' key and reduce the volume to the minimum the phohne will automatically go into silent/ vibrate mode.
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How could I add or delete contacts in quantity?
You can add or delete contacts via your Gmail account:
Access Gmail via your PC which need sto be connected to your handset. You can then add or delete contacts in Gmail. Following the edits synchronize the contacts on your handset.
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How do I quickly view the charging situation of mobile phone?
When the mobile phone is in charging mode, please press power key to access standby mode, then press power key again to open standby screen, and the charging situation will be displayed on the screen.
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How can I save multiple phone numbers under a single contact?
Please make sure the contact is saved on the handset memory or in a Google account. (This function does not support saving contacts in SIM/UTMS card)
Access home screen and press Applications——Contacts, choose the contact that you want to add more data, then press Edit contacts——you can add new information to this contact, including phone numbers, email addresses or postal addresses.
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How do I set flight mode?
Please set the mobile phone getting into 【Airplane mode】 with the following operations:
1. Please hold power key, when the selection menu appears, select【Airplane mode】
2. Menu key——Settings——Wireless & Network——Check √ in the box behind【Airplane mode】
Note: the Airplane mode will disable all wireless connections.
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How do I enable or disable summer and winter time changes?
The handset does not support time changes for different seasons.
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How do I check the available storage of the mobile phone?
Please follow the operations below to check the available space:
Menu Key-->Settings-->Storage
In the storage you can check the available space for both the SD card and internal storage.
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What is meant by the signal icon?
When you open 【Data enabled】in your mobile phone, a signal icon will appear at the top of the LCD, which explains the type of wireless network:
E means EDGE network;
G means GPRS network;
H means you are using HSDPA network, which is the data transmission mode of WCDMA
3G means WCDMA network.
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How could I manually install a driver after connecting my handset to the computer?
When you connect your handset to a computer, if the dialog box of driver installation does not automatically pop up, please manually install the driver:
1. Please enter into “My computer”, and open the “USB Driver” disk
2. Run the driver installation file: ZTE_mobile phone_USB_Driver.exe
3. Please finish installing driver according to installation wizard.
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Do I need to install a driver when I connect the mobile phone with a computer as an external drive?
No. Following connection, please follow the steps below to [Turn on USB storage]:
Menu Key-->Notifications-->USB connected-->[Turn on USB storage]
Note: The Micro SD card must be installed in your mobile phone at this time.
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How to lighten up screen when the mobile phone is on standby
Press power key to lighten up your screen. In order to prevent accidental lighting of the screen and save battery life, we have not set any key awaking function.
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When I have missed call or new message the indicators on the LCD screen blink. Can I turn off the light of indicators?
The light of indicators won't automatically turn off unless you have checked the missed call and new message. Therefore the light of indicators cannot be turned off by manually.
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How do I take out the battery?
Find the gap on battery slot, then lift up the edge of battery to extract.
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How do I remove the back cover?
Please power off the mobile phone, place it in your hand with LCD facing downwards. Find the small gap on the lower of the joint close, then push up the back cover from the gap.
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How do I add folders ?
You can add folders using the following methods:
1. Add folders on the home screen:
Please hold the home screen button for two seconds, select folders——New folders. Then the new folder on home screen is created. Hold the folder title for two seconds to revise the folder name. After that, you can place other All applications in this folder.
2.Add folder in MicroSD card
Press All applications——filer——Menu key——New directory——Enter the directory name and press OK.
Note 1:All All applications is a square icon on the straight bottom of home screen.
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How to edit the signature in an email account
If you want to change the signature of an email application, please access the main menu ,and press All applications——Email—— Menu key——More——account settings——Check √for【Use signature】——Edit your signature.
If you setup multiple email accounts in your mobile phone, please choose the email account which you want to edit after you have opened the email application. When you access email, repeat the above operation and edit your signature.
If you want to change the sign of Gmail account, please access main menu and select All applications ——Gmail——Menu key——More——Settings——Edite your signature
Note 1:The application is a square icon on the straight lower of main menu, you can open the mobile phone application list.
Note 2:The Eemail application on mobile phone is different with Gmail application, so the setting is also different.
Note 3:This function needs to match with Wifi or GPRS/3G to work normally, and it may shorten the battery life of a mobile phone.
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Why is the standby time for smartphones shorter than the standby time of feature phones?
Smartphones are built for better functionality, quicker speeds and stronger network functions than featuree phones. Once connected with the network data packets are sent to the handset consuming power and reducing the standby time. Weak signals can also cause the handset to exert power in search of a stronger signal. The battery on a smartphone will always vay depending on usage but signal strength, network applications, game applications and navigation are just some of the varying factors.
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Why is the standard RAM of mobile phone 512M, but the actual usable capacity is only about 400M?
On android phones, when you check the storage of the mobile phone via task manager, you will find that the usable memory is usually about 400M while the standard memory is 512M, which often causes confusion for users. In fact, one reason for this problem is that the android operating system itself occupys 100M space of RAM.
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How do I restore factory settings ?
Settings-->Private-->Factory data reset. Then press OK to start restoring factory setting.
The process will take about three minutes, the mobile phone will restart after restored successfully. If your mobile phone stops on a logo image and freezes, please directly remove the battery, then reinstall to power on.
Note: The time of powering on will be a little longer after restoring the factory settings.
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How do I forward an SMS ?
Hold the message to be forwarded, a menu will appear, select【Forward】in the menu to access message forward editing interface, then select the message to be forwarded to send.
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Does Vivacity support multi-way calling?
Yes, it does.
You will need to contact your operator to setup multi-way calling.
Following setup please follow the scenarios points below:
1. A calls B
2. A presses menu key and selects 【Add talk】,then another dialing interface of mobile phone will appear, and A can make the call with C on this dialing interface
3. When A is calling C, B is on hold
4. After A gets through to C, go to menu and select【Combine talk. You should now be conferenced together.
Note1: Please check whether there are any additional fee's for multi-way calling with your mobile operator
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How could I synchronize the mobile phone with Google account?
If you have set Google account, the mobile phone will automatically synchronize with this Google account in default. You can manually set synchronization with the following operation: Settings——Account & Synchronization ——Choose your account——Cancel √ for【Synchronize contacts】,【Synchronize Gmail】and 【Synchronize calendar】.
If you haven't set Google account for mobile phone, please add the Google account(Main account) for mobile phone first Settings——Accounts& Synchronization——Add new account——Google, then enter the account information according to the prompt of LCD.
After finished adding Google account for mobile phone, please log in your account, and check √ for 【Synchronize contacts】,【Synchronize Gmail】and 【Synchronize calendar】 .
Note 1:You must have available Google account and Internet access(Wi-Fi, GPRS/3G and so on)to use this service. You may need to pay GPRS/3G fees, and it wills shorten the battery life when you use this service.
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Does Vivacity support flash?
No, it doesn’t (hardware limit)
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How do I use GPS and Navigation ?
You can use GPS function with the following operation:
1. Firstly please make sure your mobile phone has built-in GPS signal receiving equipment;
2. Please enable GPS equipment : Settings——Location & security—— Check 【Use GPS satellite】.Here we strongly recommend you open the【Use wireless network】setting at the same time as GPS satellite positioning needs to remotely obtain large amounts of data , which may affect your data traffic.
3. Please install relevant map application or navigation application. Android mobile phones have built-in 【Google map】and【Navigation.
4. Open【Navigation】application to use the navigation operation.
All applications——Navigation
Note 1: All applications is a square icon on the main menu, you can open the application selection list.
Note 2: You need to have internet access (WiFi ,GPRS/3G and so on)to use this service. This service will shorten the battery life of a mobile phone .
Note 3:Enabling GPS equipment will consume more power and shorten the battery life, please refer to the question about saving power.
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What does the signal icon in notification bar indicate?
When you open 【Data enabled】in your mobile phone, some signal icon will appear on the top of LCD, which stands for the type of wireless network and the detailed meanings are as follows:
E means EDGE network;
G means GPRS network;
H means you are using HSDPA network, which is the data transmission mode of WCDMA
3G means WCDMA network.
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How do I install applications on an Micro SD card(TF card)?
There are two key ways to install applications onto a Micro SD card:
1. When you install and download from the【Market】, the default software is stored on the RAM not on the MicroSD card, please move this application to MicroSD card with the following steps: Settings——applications——Manage applications——choose the newly installed application——Move to SD card.
2.Install applications via the third party PC software (Such as 91 assistant). This way, you can choose the installation directory before you install applications, and you only need choose the Micro SD.directory.
Note 1: Not all applications will be able to be transported to an SD card;
Note 2: After the application is moved to the SD card, there will still be few program files left on RAM of mobile phone.
Note 3: As for the usage of the third party of PC software, please contact software supplier for more details.
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How could I access Microsoft Office files?
You can use the built-in【Docs to go】application of mobile phone to view Microsoft Office Word file, Excel file and PowerPoint files.
Please send the files that you need to micro SD card of mobile phone on the computer.
If you want to view Microsoft Office files, please access home screen and press All applications——Open【Docs to go】
Please note, the built-in【Docs to go】application only supports viewing files. It does not support editing files. If you want to edit Office files on your mobile phone, we recommend you purchase the formal version of this application. You can log in the following website for more details: www.dataviz.com
or you can search the key word 【Office】in the【Market】for third party software.
Note 3: This function needs to work with Wifi and GPRS/3G , and is likely to shorten the battery life. You may need to pay GPRS/3G fees.
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How do I reduce network traffic on my phone?
We recommend the following to reduce network traffic:
1.Disable the data connection to avoid producing unnecessary data traffic when you don't need to log into the internet. Settings—Wireless & Network---Mobile networks—Remove√ of 【Data enabled】.
2.Close auto-synchronization:
The auto synchronization function is enabled in default so disable this function to reduce the amount of network traffic
Settings——Account & sync, choose your account and disable synchronization. When you need to synchronize the data, you can disable synchronization with the instructions above.
3.Do not download pictures via browser:
Downloading pictures from the internet will produce large amounts of network traffic, open the browser, access settings menu, uncheck【Download pictures】
4. Network traffic monitor
You can install a third party network traffic monitor to control network traffic.
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How do I save power on my mobile phone?
The following will help you to save the battery power on your device:
1. We recommend you disable the GPS function:
Settings——Location & security——Use GPS satellite(Remove √).
2. We recommend you disable the data connection when you don't need to log into the internet;
Settings——Wireless & Network——Mobile network——Data enabled(Remove √).
3. We recommend you close the programmes in task manager which aren't in use. by lessening the ammount of programmes running you reduce battery power.
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How can I use my phone to connect to the internet via a laptop?
There are various ways to acces the internet via additional equipment: one is through USB tethering, another is to use your handset as a wifi access point.
If you plan to use your handset as a wifi hotspot please make sure there is an active data connection available on your mobile phone so that you can use these functions.
1.USB tethering
If you want to access the internet via your computer via USB, please use the USB data cable to connect your mobile phone to your computer, and enable the data connection. Settings——Wireless & networks——Tethering & portable hotspot——Check the【USB tethering】. Your phone should now be connected to the internet.
If you would like to terminate the internet connection please cancel by selecting the USB data connection or disconnect mobile phone and computer.
Visit this website for more details about USB binding: http://www.android.com/tether#usb
2. Portable Wifi hotspot
If you would like to use your handset as a personal hotspot enable the data Settings——Wireless & Network——Tethering & portable hotspot——check the【Portable Wi-Fi hotspot】. If you want to change the network name and protect connection security, please click【Portable Wi-Fi hotspot settings】.
If you want to disconnect from the internet, please uncheck 【Portable Wi-Fi hotspot】
Visit the following website for more details about wifi connections http://www.android.com/tether#wifi)
Note 1:Your mobile phone will need to be on either the GPRS or 3G networks to use this service. Access may require a fee and may greatly reduce battery life.
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How to use WLAN?
Please refer to the following steps to access WLAN:
1. Access Settings-->Wireless & networks-->WLAN settings
2. Check √ for WLAN, then the mobile phone will automatically search for WLAN signal, the 'search' signal will appear on the current interface
3. Click the SSID of the WLAN network that you want to connect with;
4. Input the password if required;
5. The mobile phone prompts to connect, the WLAN icon should then display at the top of the screen ,which means you can now use WLAN to access the internet.
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How do I access the mobile network and network data settings (2G & 3G)?
You can enable the data through the following steps:
Settings——Wireless & network——Mobile network——Check √ for 【Data enabled】
Relevant settings:
【Network mode】:Please choose your network mode. It depends on SIM/UTMS card of your mobile phone.
【Access point name】:Please choose the network access point of your operator.
Note 1:Enabling【Data enable】business will produce network traffic, which you may require a fee. This service will shorten the battery life of your mobile phone.
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How do I upgrade the software?
The eare various software upgrade methods from which you can choose any method that is suitable:
1. Online upgrade
2.1-click upgrade package (Operator customised);
3.T card upgrade package:(Please refer to the question【Does the mobile phone support SD card upgrade?】)
Note: To access any of the upgrade options please log into the official ZTE handset service support website, then choose the model and download the relevant documents. You can access the file here:
http://www.zte.co.uk
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What sensing equipment does the mobile phone support?
Accelerometer(G-sensor),Ambient Light Sensor,Approximity Sensor,Compass.
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Which kind of headset port does the Vivacity smartphone support?
3.5 mm
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What protocol does the Vivacity Smartphone WIFI support?
IEEE 802.11b/g/n (Compatible)
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What is the configuration of the Bluetooth device?
Bluetooth2.1 with EDR,A2DP
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What is the resolution of the LCD display?
3.5 inch,800*480WVGA
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What is the maximum capacity of SD card?
Up to 16GB
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What is the theoretical standby time and conversation time of mobile phone?
For 1500mAh battery, the standby time is 250hours, and the conversation time is 360minutes.
Note: The above data is theoretical value, the actual data depends on the network status.
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How many pixels is the camera?
5MP,Auto Focus / 0.3MP Front Camera
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What is the memory capacity of the mobile phone?
ROM+RAM 512M+512M
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What is the frequency of the chip?
MSM7227, ARM11, 800Mhz